What the H$%^ is going on, Support,,, Hello


#1

Iv’e posted a few simple questions with no relies Been 20 hours for the sun to go around the planet and seems like no one is home @ Dobot. If this is the type of support provided then I’m not even going to pop the tape on the Mooz 3 multi-color I have ordered. Sending it back seems logical at this point!

Anybody else experiencing this? Maybe it’s just me!!! Am I expecting to much?

Yes, Newbie to 3d, I am engineer here attempting to complete some due diligence before I plug this printer in to print some industrial parts.
Anybody’s help would be greatly appreciated.

Thanks


#2

3D_man,

It could be that the Corona Virus in China is potentially interfering with the day-to-day operation of Dobot, so they may be slower due to that.

In looking at the description for this Customer Support category, they indicate that if you don’t get a response in 48 hours you can try e-mailing Dobot directly at hello@mooz.co. I don’t know if this will work/help, but you could give it a try and let the rest of us know if you get a response.

I only have 2 of the MOOZ 2 3D printers, which are not multi-color, so I can’t help you much. :-(:neutral_face: