Help for new installation mooz 2


#1

Hi guys,
I just finished assembling my new Mooz 2 only when I turn it on I give this error and I do not do any updating SW, I have to try to do home?
these are the messages that come out on the displaydata error!

Data error!

baud:9600
sd casa update…
the system detects multiple tft files can not be upgraded please remove the extra tat file

thank you

Franco


#2

Hi Franco!

Can you tell us what is on the sd card? Did you put any files on it?


#3

Hi
many thanks for the help, I have formatted the SD card FAT 32, I copied the file MooZV1.1.0.tft, I also tried to load the file MOOZ2V1.4.5.bin but I do not even load this file…:frowning:

regards


#4

Ok, please don’t be offended by this question, because it’s a mistake I made as well -

Just to be sure, you inserted your SD card into the machine “upside down” - with the gold contacts facing up, and the label facing down, correct?


#5

Yes, I inserted the SD card with the golden contacts upward both on the motherboard and in the display, but it does not charge anything, while the engines after a few seconds make a beep and go into the trap … that strange, in every case many thanks for the support :wink:


#6

Sure think - I think at this point you might need Dobot support to handle this one. (I’m just a fellow user, not part of their customer support team.) Good luck - so sorry you’re having trouble!


#7

Hi
thank you again for the help, I ask you if you know an email to write to the Dubot assistance, I have not found any email to ask for technical support … how can I do.

regards


#8

I know they read this forum, but they’re pretty slow to respond. I don’t have an email, but they do have a facebook page - maybe you can message them there?


#9

I managed to contact them, and with their instructions I managed to solve the problem, they told me that the updates must be loaded with a Windows PC (I used a Mac to format the card to Fat 32 … this does not work well) the card must be formatted with a Windows PC is very important, then you can upload the various updates, now everything works and I could upload the latest updates, thanks anyway for the support, greetings :wink:

Franco


#10

Ah - interesting. Ok, good to know! Glad they got it sorted out!