Hi. I have a problem with dobot freezing while drawing. It happens too often. And the drawing sometimes becomes weird drawing. Thanks
The dobot suddenly freeze
Dobot
#2
hello,Shahril
could you provide the following information?
1.Product type 2.Serial Number 3.Hardware version information (you can find it in the software) 4.Software Versions 5.Videos of exceptions and specific engineering documents etc.
Please simply restate your question and send this information to Customer Service:support@dobot.cc
We will reply to you shortly.
Shahril
#3
Hi. 1. Product type: Dobot Magician 2. Serial Number: DT1317081756 3. Hardware Version Information: 0.0.0
4. Software Version: DobotStudio-V1.9.4
5. When I run one of the applications (drawing/3D Printing/Suction cup) for a minute while it’s running, it suddenly freezes. The picture above shows the dobot freeze and weird drawing. The picture also shows the indicator is still green when I turn off the dobot. Its only turn off when I turn off the power source. Hopefully, this information is helping.