Problem with a photosensor

#1

dobot supplies. I have a photo sensor that is not working. I checked its electric answer, and It doesn’t change output level when an object is close to it. Is it possible to order a new one?
thanks

#2

hiii ablertomichelini
grad to see u here,i have some quetions for u.

  1. Could you send a few photos, I need to confirm the model of your photoelectric sensor.
  2. Could you tell me which country you are in, I will let the corresponding colleague to match with you.
    Best wishes
#3

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hi i’m living in Italy. Last week i met on my school your collaborator Michael Xiang.
thanks

#4

Perfect,We’re moving forward with after-sales service.
Can u provide us with photos of the Serial Number of the conveyor belt and the user receipt information?
We will provide you with a new one if it is under warranty.
Please send your message to this email address:
jinxuanxu@dobot.cc
have a nice day
Best wishes