Printing Head not heating up suddenly


I was printing an object this morning and suddently stopped releasing the filament but the printer head was still moving. I switched it off and then on again and could not get the temperature up. The fan and lights at the printing head is not turned on as well (see pic with the machine on but no lights in the printing head) . There is power to the printing head as it moves when I tried to reset the printing points. I opened the top and bottom cover and did not see any loose cables. What can be wrong?


In the second pic, the temperature just stays at 28 degrees. No fan sound and lights from the printing head.


It is likely that the heating rod has been damaged , please contact Dobot technical support They will solve your problem more accurately and efficiently, and I am sorry to have troubled you.Thank you.

Best regards


Thank you. I have emailed them.