Mooz 2 Destroyed


#1

I just set up my Mooz 2 today. I was careful to follow all instructions to every exacting detail.

I set the 0-point on my z-axis just as instructed, using a sheet of paper that could still slide (just barely) between the nozzle and the heat bed.

I entered all the settings into Cura 3.1 just as described.

I updated my firmware.

I tried printing my first object. I could hear some grinding noises coming from the print head arm as the head was moving around. It sounded like gear grinding noises, but I wasn’t sure if that was normal or not.

After a few minutes I couldn’t see the printer head coming up at all, so I decided to abort.

When I toggled the z-axis to move up, I noticed a huge hole bore into the head bed and flakes of metal and plastic all around it. It tore through the pad, the heat elements and everything else below.

I triple-checked everything (something I do in my profession) to ensure all cables were connected correctly and all settings we set correctly, prior to use.

I know 100% for certain, that this was not a user error. I am hoping that Dobot will be will to fix this issue as it has something to do with their equipment and settings. I sent an e-mail to customer support hoping they can help me out with this.

Has anyone else experienced this issue? If so, what did you do to resolve this?


#2

Is the Dobot Mooz 2 no longer being supported? There has been no response to my e-mail or this posting from over 1 week ago. The heatpads and the nozzles replacement parts are no longer available to buy from the Dobot Mooz website / online store. Please help me.