Mooz 2 Destroyed

#1

I just set up my Mooz 2 today. I was careful to follow all instructions to every exacting detail.

I set the 0-point on my z-axis just as instructed, using a sheet of paper that could still slide (just barely) between the nozzle and the heat bed.

I entered all the settings into Cura 3.1 just as described.

I updated my firmware.

I tried printing my first object. I could hear some grinding noises coming from the print head arm as the head was moving around. It sounded like gear grinding noises, but I wasn’t sure if that was normal or not.

After a few minutes I couldn’t see the printer head coming up at all, so I decided to abort.

When I toggled the z-axis to move up, I noticed a huge hole bore into the head bed and flakes of metal and plastic all around it. It tore through the pad, the heat elements and everything else below.

I triple-checked everything (something I do in my profession) to ensure all cables were connected correctly and all settings we set correctly, prior to use.

I know 100% for certain, that this was not a user error. I am hoping that Dobot will be will to fix this issue as it has something to do with their equipment and settings. I sent an e-mail to customer support hoping they can help me out with this.

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Has anyone else experienced this issue? If so, what did you do to resolve this?

#2

Is the Dobot Mooz 2 no longer being supported? There has been no response to my e-mail or this posting from over 1 week ago. The heatpads and the nozzles replacement parts are no longer available to buy from the Dobot Mooz website / online store. Please help me.

#3

I think the Dobot support team has started to connect with you, you can contact them by email to deal with after-sales process.

#4

I was finally contacted and was advised that the heatbeds for the Mooz 2 are no longer available. Sadly I never got to use this printer. I paid for a new heatbed which they said was in stock (which should have been provided for free in my opinion, but I paid $86 for a new one).

Later after they got my money, they advised Dobot no longer has heatbeds available. They offered to send me a new heat patch and nozzle and said they would refund me the difference. I finally received the heat patch today and I found out that the heat patch does not contain the elements which were destroyed as well – as depicted in the photos I sent.

I’m still chasing them down for my refund. So now I am out the money I paid for the Mooz 2, and out of the money for the replacement items that don’t fix my problem since they didn’t manufacture enough replacement parts.

I am not impressed with Dobot and would never do business with them again.