Magician. Invalid home function, red Light, cracking sound


#1

Hello fellow members, a few days back, I was activating home run from Dobot Studio in Playback mode, and the arm tried pull back itself into such a position where it was just giving cracking sounds (further back then the root). I turned it of as soon as I could.

After that I tried Studio / settings / calibration, same result (arm going back so much that it just gives cracking sound). Then i lengthened the arm manually as much it was still green the light, tried it again, same result.

After these episodes, the LED was constant red. I pressed the reset button, it turned green, but then, as soon as I set the arm into ANY new position manually (by pressing the button on the arm) the LED turns yellow.

Later i tried Repetier Host, and weirdly, the manual operation functions are just not working, when i try to move the Z axis, the arm moves on the Y.

Do I need to send back this unit, or can we solve this via remote help


#2

I am facing the same issue. Could tech support resolve this please?


#3

First make sure the machine is not damaged by hardware. Try updating the firmware again.


#4

Hi Daniel,
Thank you for replying. It looks like the hardware is damaged. We bought 2 dobots less than a year ago. The second one came up with new hardware and it has no issues. I have tried updating the firmware and the result was the same. The Dobot makes a cracking sound when I tried changing the Z position (Issue arises when the Z reaches to 140mm). Is the failed Dobot covered under warranty? please let me know.

Thanks,
john


#5

Hello, within one year warranty, you can contact your dealer or email support@dobot.cc


#6

Thank you Daniel, I appreciate your response.